Refund policy

We appreciate your business and want you to love your Luxe Love by Yolanda purchase. Each handcrafted item is made with care and attention to detail. Because many of our items are custom-made, please review our refund and exchange policy below.

1. RETURNS

Due to the personalized and handcrafted nature of our products, all sales are final. We do not offer refunds, returns, or exchanges unless an item arrives damaged or defective.

2. DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or incorrect, please contact us within 3 business days of delivery at luxelovebyyolanda@gmail.com with photos of the item and packaging. We will review the issue and work to resolve it as quickly as possible through a replacement or store credit, at our discretion.

3. ORDER CANCELLATIONS

Once an order has been placed and processed, we may not be able to accommodate cancellation requests. Please double-check your order details before submitting payment.

4. SHIPPING ISSUES

Luxe Love by Yolanda LLC is not responsible for delays, lost, or stolen packages once items have been shipped. Please contact the carrier directly with your tracking information for assistance.

5. CUSTOM ORDERS

All custom and made-to-order items are non-refundable and non-returnable. We will communicate with you throughout the design process to ensure accuracy before completion.

6. CONTACT US

For questions or concerns about your order, please contact:

Luxe Love by Yolanda LLC
Email: luxelovebyyolanda@gmail.com
Phone: (504) 327-7250
Location: Harvey, Louisiana 70058